Terms

What this practice provides

Root + Rise Vermont offers occupational therapy consultation, coaching, and participation-focused support for children and families. Sessions are private-pay: we don't bill insurance, and we can't guarantee that your insurer will reimburse you.

This website is not medical advice

The articles and general information here are educational. They aren't a clinical assessment of your child and shouldn't be used as a substitute for one. Nothing on this site creates a therapist–client relationship; that begins only when you and Shannon agree to work together.

If your child needs urgent help, contact your physician or emergency services — not this website.

Booking a session

Submitting the form is a request, not a confirmed appointment. Shannon reviews each request and agrees a time with you directly. A paid session is confirmed once its invoice is paid; a discovery call is free and confirmed when scheduled.

Payment, cancellations, and refunds

Paid sessions are invoiced through Stripe and payable online before the session.

• Cancel more than 48 hours before the session and you get the full value back. Anything you paid by card is refunded to that card; anything covered by account credit goes back to your account credit.
• Cancel within 48 hours of the session and the full value is kept as account credit toward a future booking, rather than refunded to your card.
• Account credit doesn't expire and is applied automatically the next time you book.
• Once a session's start time has passed it can no longer be cancelled online. If something happened, get in touch — we'd rather hear from you than apply a rule.
• If Shannon needs to move or cancel a session, the same 48-hour rule applies, and she may choose to refund you in full instead. You'll always be offered a new time.

Your account link

Emails include a private link for managing your appointment. Treat it like a password — anyone with the link can view or cancel that booking.

Tell us if you think it's been shared by mistake and we'll switch that link off. Sending you a new one does the same thing: each email carries a fresh link, and the previous one stops working.

Using the site fairly

Please don't attempt to break, overload, or gain unauthorised access to the site, and don't submit other people's information without their permission. Writing and images on the site remain the property of the practice — see the copyright and reuse page for what's welcome.

Changes

These terms may be updated as the practice changes. The date below tells you when they last were.